Although you're unlikely to experience any issues on Pawshake, we understand that your pet may need protection against unexpected life events. When you book through Pawshake, your pet is covered with Pawshake's Peace of Mind Guarantee.
Your peace of mind is priceless, and we appreciate that you have chosen to be a part of our trusted community. That’s why this coverage is complimentary as part of your Pawshake booking.
The injuries or damages must result from care provided during a Pawshake stay or walk, and the Guarantee reimburses in the event the sitter or walker is unwilling or unable to pay those costs.
This section provides veterinary coverage in case an injury has resulted from a Pawshake booking. There is no deductible for the claims. HK$ 15000 capped limit for veterinary expenses in relation to an injury to your pet(s) during the service. Only one claim per booking can be submitted.
Once the claim limit has been reached, the treatment of illness or injury will not be covered again. Additional costs for check-ups or follow-up treatments are covered for up to 30 days after the incident.
This section will pay the sums that pet sitters become legally obligated to pay as damages because of bodily injury to a third party person or damage to property of a third party.
Breed-specific condition means any condition that commonly occurs in particular dog breeds.
Pawshake pet means a pet owner’s pet that has been listed on the confirmed booking as part of the booking. Each pet must have their own separate pet profile.
Pawshake booking means a booking that has been successfully paid by the pet owner and confirmed by the sitter through the Pawshake platform.
Pre-existing condition means any injuries, conditions and diseases which the pet has been treated for or which have happened prior to the booking
Preventable condition means any conditions that can be prevented by vaccinations or normal veterinary care.
Third party means a person who is not a pet sitter, a pet owner, a roommate, family member or significant other of a pet sitter or pet owner, or any other person providing animal care on sitter’s behalf.
Visiting pets mean pets that are not part of a confirmed booking. For example - pet sitter’s relative’s pets that may be present during a booking or pets that the sitter is sitting outside of Pawshake (e.g. if they are a professional and take bookings in other ways). Pet sitter’s own pet is not a visiting pet.
Pet sitter's own pet means any pet that has been listed on the sitter's profile.
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