FAQ for Pet Sitters

FAQ for Pet Sitters

Are there any legal requirements for offering my services in Hong Kong?

A license is only required if you plan to offer services in your own home (like for example home dog boarding). No license is required if you offer services like dog walking or services in the house of the pet owner (like home visits).

It's is mandatory to comply with any local regulation. More information can be obtained at http://www.pets.gov.hk/en_business_3_2_list.php#btop

How much does it cost to be a pet sitter?

Being a pet sitter and offering your services on the Pawshake website is free. Only when you get a reservation will you be liable for a 19% contribution to Pawshake. This contribution allows us to effectively and efficiently manage the community as well as to provide you with online payments, marketing and customer support.

I don't have a PayPal account. What should I do?

PayPal accounts are free, and you don't need to have a credit card to open one. More than 100 million people have PayPal accounts. Go to www.paypal.com.hk to open an account.

I love to take care of pets. Does this affect my tax status or liability?

We are entrepreneurs ourselves and encourage entrepreneurship. We hope that, with Pawshake, people will be able to make their hobby a job. Every tax situation is different and depends on your personal circumstances. We advise you to discuss your situation with a tax expert to determine the best course of action.

What to do in an emergency?

First of all, contact the owner of the pet that you are responsible for and explain the situation to him or her. If this person can't be reached, consult our Emergency Guide. This guide explains what you can do, the people to contact and provides veterinarian addresses. You can also contact Pawshake.

Can I choose the pet that I host?

Of course. You are totally free to decide which animal you'll take responsibility for. Your calendar also allows you to give your availability.

What does "Photo and Message updates" mean?

If you're a pet owner, you know it can be difficult to part ways even temporarily with your animal. That's why we encourage pet sitters to regularly send photos to pet owners. Text messages are also very popular. That way, owners can enjoy real peace of mind. All this is possible via the website and the Pawshake app over the course of the animal’s stay.

How do I cancel or refuse a reservation?

Cancellations by pet sitters are very inconvenient for animal owners. On a platform like Pawshake, everything is decided by trust.

Therefore, we reserve the right to remove pet sitters who are not reliable. Even so, if, as a pet sitter, you truly cannot satisfy your obligations, you must make it known seven days in advance. For every cancellation, Pawshake reserves the right to verify the account of the pet sitter to see if there are grounds to suspend or remove them.

Our emphasis on reliability creates a community where all animal owners and pet sitters feel totally confident in engaging each other.

Can I offer other services to animals?

Pawshake already offers the possibility to promote complementary services. In the future, owners will be able to reserve these services directly on the site.

I'm very motivated. How can I pet sit even more?

After the validation of your profile by the Pawshake team, you can officially start as a pet sitter.

You can gain owner confidence and increase your number of reservations by making a complete and personable profile on the site

  • Give a full description of yourself and your environment,
  • Upload high-quality photos, especially ones of you handling animals
  • Respond as quickly as possible to reservation requests
  • Do a great job and get positive ratings
  • Promote your profile on social networks like Facebook, Twitter

I want to pet sit, but I am not in the position to host. What should I do?

No problem. You can always offer to travel to pet owners' homes to care for their animals. In this case, your profile will indicate that you offer pet-sitting services without lodging.

In order to keep the site as simple as possible, we propose that you select standardized services: a home visit per day, or two visit per day, housing in the owner's home, etc.

I hope to host pets as a pet sitter, but don't want to pet sit at owners' homes. What should I do?

Do not select the option "Home Visit" in your profile. That way, animal owners will know their pet is welcome in your home, but you would not travel to their home for pet sitting.

I signed up as a pet sitter, but my advertisement isn't visible on the Pawshake search engine. What should I do?

You should allow for an average of 30 minutes before your profile is visible on the search engine. During this period, you can still review your profile by clicking on the column labeled "Summary," in the upper-left corner of your account.

Can I accept money directly from animal owners?

No. All payments must be made through the Pawshake platform. By using the Pawshake platform, you commit to making your initial and future reservations on the Pawshake website. You will find more information on this topic in our General Conditions.

What happens if the Guest cancels a reservation?

At the time of registration as a Host you have selection a cancellation policy (flexible/normal/strict). If the booking is cancelled by the Guest, the cancellation policy selected by the Host will apply. This could result in a full/partial or no payment depending of the cancellation policy you have selected. 

How does the payment process work?

The payment process on Pawshake is fully automated, so neither the Host nor the Guest needs to worry about the money.

When making a booking request, the Guest enters his or her payment information, after which the amount due for the booking is reserved.

Once the Host has confirmed the booking, the Guest's credit card will be charged.

Once the booking has ended, Pawshake will transfer the amount due for the booking minus Pawshake's contribution (19%) to the Host payment account.

When am I paid as a pet sitter?

Pawshake transfers the sum owed, at the latest, seven business days after the pet sitting service is completed.

When does the Guest pay for my services?

When a Guest makes a reservation request they are asked to enter their payment details (credit card or Paypal account). The payment is drawn when the Host confirms the reservation. Once the reservation is confirmed, Pawshake keeps the money in escrow until the end of the booking. The Host will be paid at the end of the booking. The payment process on Pawshake is fully automated for both Hosts and Guests, so neither the Host nor the Guest needs to worry about the payments.

Do I need to pay fees to receive my funds?

No, Pawshake pays for all the transfer fees. There are no hidden fees on Pawshake.

How do I cancel my pet sitter account?

If you decide to cancel your Pawshake account, Login > Settings > click on the link the remove your account (bottom right)

Does Pawshake offer insurance?

Yes, pet sitters registered on Pawshake are covered against third party claims. Also, the guest pet is insured during the period of booking!

Pawshake has your backing with a free Insurance covering for all services booked through our site or mobile app! This means that you will benefit from ultimate peace of mind.

  • Care, Custody, Control – veterinary coverage for animals in pet sitters’ care, custody and control: This section provides veterinary coverage for the guest pets in the pet sitter’s care, custody or control. There is a HK$2000 deductible for medical claims covered by the pet owners.
  • Errors and Omissions  – covers accidental injury to guest pet: This section refers to accidental injury to a guest pet in the sitters care. This type of insurance brings comfort to pet owners and sitters as, more often than not, any non-negligent harm arises where an animal in the sitter’s care has been accidentally harmed in the course of service delivery, through no specific fault of the sitter. Claims are subjected to a HK$2000 excess payable by the pet sitter at the time of the claim.
  • Public Liability Insurance – covers pet sitters against third party claims: This section will pay those sums that pet sitters become legally obliged to pay as damages because of bodily injury to a third party person or damage to property of a third party. Claims are subjected to a HK$2000 excess payable by the pet sitter at the time of the claim.

 

For more information, please check www.pawshake.com.hk/insurance

What costs are involved with Pawshake Premium Pet Insurance?

There are no upfront  or ongoing costs for insurance. This is covered in the portion of the fee paid to Pawshake.

Please note - there is a $2000 excess on medical expenses. What does this mean? In the unlikely case of an emergency, the pet sitter pays up to $2000, and if the claim is successful, Pawshake pays the remainder. This cost is to be negotiated privately between the sitter and owner following the booking. If the cost of the visit is less than $2000, this cost is to be negotiated privately between the sitter and owner.

Please check our insurance details page for more information www.pawshake.com.hk/insurancedetails